Our Policy

We want you to be pleased with your purchase. If you are not satisfied, you can return your items provided they are unused and in their original packaging. Outbound delivery charges will not be refunded. Call or write within 30 days of purchase to arrange return or exchange of unwanted goods. See ‘Returns procedure’ for more information. Faulty items can be returned at any time during their warranty period (see below).

Delivery Information

We will dispatch your order within one business day of payment confirmation (unless otherwise agreed), however, the company cannot be held responsible for delays caused by circumstances beyond its control. All orders received outside of the normal working hours (Monday-Friday 8am -5pm) will be despatched the next working day. All orders received during bank holidays will be despatched on the next available working day.

We will send your order by courier service or the most efficient method. However, certain sizes and weights may require specific carriers to be used.

Returns Procedure

All returns must be arranged through our sales office who will issue you with a returns authorisation number. A minimum 20% restocking fee will be charged if:

  • Items have been used, misused or badly packaged on return.
  • Items were sent to you directly from the manufacturer. Items returned, at your expense, are still your responsibility while they are in transit.

Unsuitable Items

These items can be returned, at your expense, within 30 days of invoice providing that:

  • They are unused, with all manuals, and in their original, undamaged packaging.
  • Items returned within 30 days can be exchanged or you can decide to receive a refund.

Original delivery charges are non-refundable.

Faulty or Damaged Items

Items damaged in transit can be returned provided you have signed for the consignment as damaged or unchecked and notify our office within 24 hours of receipt, have your consignment note details ready. Faulty items can be returned at any time during its warranty period. Please ensure items are suitably packed and ready for collection. Items delivered on a pallet will need to be palletized when collected. Return packaging is the responsibility of the customer.

Warranties on Merchandise

Products not manufactured by Hawk Lifting, are warranted by the manufacturer and details should be contained in the accompanying manuals. For a copy of your manual and details of your warranty period, please call our office. To report defective merchandise, please quote your invoice number.

Payment Policy

Ownership of any and all Items/Goods, forming an Order, shall not pass to You, the buyer, until full payment relating to the Order is received by Us. All Items/Goods and Packaging received by You, will be maintained in a satisfactory condition and be satisfactorily insured against all risks until full payment relating to the Order is received by Us. Under certain conditions Your rights to possession of the Items/Goods can be terminated, in relation to, but not restricted to, having a bankruptcy order made against You, or You enter into liquidation. You agree that We, or Our representatives, may enter any premises where Items/Goods are or may be stored in order to inspect them, or recover them where possession has been terminated.

Cheques received with orders will be deposited on receipt. All orders are processed assuming they will be delivered complete. Back orders can occur. These items will be delivered as we receive them. Back ordered items will not be charged until the item is in stock or available for despatch. We reserve the right to verify funds with your bank before delivery, which may cause a delay of up to 5 working days. A £15 service charge will be made on all returned cheques.